Frequently asked questions
General Product Description:
Electric Art pictures are framed wall art enhanced with special lighting effects including Neon, L.E.D. lights, 'Mini-Lights' (screw-in incandescent bulbs) and fiber optics. These lights are installed permanently into the picture and, generally, accent the appearance of lights and other objects featured in the artwork. Not all pictures feature every lighting effect. Each picture is powered by a small AC wall adaptor (included) that plugs into any standard household electrical outlet. The plug and the cord are White in color to blend in with most walls. Electric Art pictures are made in the USA (not China) and have been tested by Underwriter's Laboratories. Most of our picture designs are available in two sizes: 12" x 18" and 24"x34". Several years ago an 18x24 size was offered but that size has now been retired.
1) Describe the four types of special lighting effects that may be used in Electric Art pictures.
A) L.E.D. lights- stands for "light emitting diodes". These are small colored lights similar to the lights used in cell phones, clock radios, etc. Colors are generally limited to red, yellow or green. These lights are soldered together internally behind the picture face and can only be replaced at the factory. .L.E.D. lights have an approximate lifespan of 100,000 hours or 10 years of continuous use.
B) Mini-Lights- Some pictures (i.e. "Foggy Night in Paris" and "Nature's Majesty" Lighthouse) have miniature screw-in light bulbs which screw into the front side of the picture just like a regular light bulb. The bulbs you'll need are placed in a small plastic bag taped to the rear side of the picture.
C) Neon Tubes- These are tubes containing a small amount of actual neon gas just like the lighting seen on many commercial store fronts and window signs. What is Neon and how does it work? These are naturally occurring rarified gases contained within a glass tube that when electrified produce colorful characteristic glows. These gases occur naturally in the atmosphere and are not toxic or harmful. The neon tubes are powered by an internal UL approved solid-state transformer. Each tube is generally very sturdy however when broken they can only be replaced at the factory.
D) Fiber Optics- This lighting effect is created by the reflection or 'internal transmission' of light through an optical fiber. One end of the fiber points to a light source, contained inside the picture, and the other end pokes visibly through the picture face.
2) How long do the lights last? And what happens when they fail?
Electric Art pictures use up to (4) different kinds of lights -- Fiber Optics, L.E.D.s, Miniature Incandescent Lights and or Neon. They all last quite a long time so their lifespan should not be a great concern. See the table below for individual lifespan ratings. These are figures based on factory design and testing. Note: the expected life span is not the same as the product warranty.
|Type of Light||Expected Life||Product Warranty||Replacement Source|
|Mini Lights (bulbs)*||3-5 years||6 months after purchase||ATR Lighting (part # 13599ATR )|
|L.E.D. Lights||10 years||6 months after purchase||Permanently Installed**|
|Neon Tubes||5-10 years||6 months after purchase||Permanently Installed**|
|Fiber Optics||10 years||6 months after purchase||Permanently Installed**|
*Note: The Mini Light (screw-in) bulbs can be replaced by the customer. They merely screw into the front of the picture. Customers can obtain 12volt replacement bulbs from ATR Lighting.com CLICK HERE to order.
**Note: These lighting components are permanently installed into each Electric Art picture. Replacement of the lighting source requires a return of the picture to the factory.
3) What is the cost of Shipping ?
For delivery locations within the Continental United States we charge the following:
12"x18" Mini L.E.D. Pictures: $ 9.60
Large Size L.E.D. Pictures:$21.25
Large Size Neon Pictures: $24.65
Note: Please call us for shipping cost to Hawaii or Alaska. The cost is higher to these destinations.
We ship via UPS or FedEx Ground to destinations in the Continental United States. Delivery time is usualy 10 to 14 days. Call us if you need an item delivered sooner and we'll do everything we can to help. If you wish to have a picture shipped outside the United States give us a call first. The Postal Service can sometimes be used but the cost is higher.
4) How can I hide the cord coming from the AC wall adaptor?
As mentioned above an AC wall adaptor plugs into the back of the picture and has a thin white power cord that hangs down the wall. This is how the lights in the picture get their power. The cord is white to blend in with most wall decor and avoid an obvious appearance. Electric Art may also be able to supply you with a wall adaptor that has a Black cord and case. If you prefer another color for the cord it is perfectly OK to paint the power cord to match your wall color. Use any standard latex paint. For those who still wish to hide the cord altogether there is another option. At your own risk, you can make a hole in the wall directly behind the planned picture location and run the cord down on the opposite side of the wall to a nearby electrical outlet. Or, you can run the cord down "inside" the wall - making another small hole in the wall at floor level so the cord can reemerge and then route to the nearest electric outlet. In this manner, the cord is completely hidden.
Note: Care must be taken to avoid (vertical) studs in the wall and "cross-blocks" which are small pieces of wood that are normally positioned horizontally between the studs at various positions. An inexpensive "stud finder" is available at most hardware stores and can be used to detect the locations of wood or metal studs within a wall. The user must also be careful to avoid existing electrical wiring which can be concealed within the wall. A hole drilled into a wall, directly on top of a concealed electrical conduit, for instance, could create a dangerous shock and or fire/hazard potential. End users are therefore cautioned to undertake this process carefully and at their own risk. For those who are unfamiliar with the construction of their home or have little experience with home improvements Electric Art strongly recommends the hiring of a trade professional (i.e. Carpenter or Electrician) for assistance.
5) Can these pictures run on batteries?
Batteries are not a practical power source. Electric Art pictures use a variety of lighting effects such as miniature incandescent lamps and actual Neon tubes which create a very realistic appearance in the artwork. However the steady current draw from these kind of lighting devices would drain a battery quickly and only last a short time. Therefore batteries are not a good power source for the kinds of picture designs we offer.
6) Where can I go to purchase one of these Electric Art pictures?
Electric Art products are made in the USA and are still available in some retail stores. You may also place an order through this website. Find the picture you want and click the button: "add to cart". This will take you through the checkout process.
7) What about custom pictures? Can I have my own special picture decorated with lights?
Yes, its possible. But the cost is higher. The cost is approximately twice the rate of our standard pictures. For more details please send an inquiry through our contact page.
8) Is there a brochure or catalog available?
A printed paper catalog is not available. Please use this website as the list of all picture designs currently available.
9) What is the warranty on Electric Art pictures? And how can I obtain service.if needed?
Products made by Electric Art are made to last for years and are warranted for 180 days from the date of purchase. During this time Electric Art will repair or replace, at its option, any products which fail during normal use as a result of defects in materials or workmanship. To exercise the warranty all items must be returned directly to Electric Art with all costs for shipping prepaid. Before returning an item directly to Electric Art the end user must first contact us and obtain a Return Merchandise Authorization or RMA#. An RMA agreement will also be issued containing various return conditions. The end user is then responsible for returning the item to Electric Art with the RMA# written on the outside of the box. Upon receipt, Electric Art will inspect and repair the item and return it to you. All you pay is the shipping costs. If the item is not covered under warranty you will be contacted promptly with our advice and options regarding the problem. Electric Art cannot repair scratches or cosmetic damage of any kind that result from consumer use or return shipping. Items returned should be packed carefully, preferably, in the original carton. Please note: the products made by Electric Art are for indoor use only. There are no user serviceable parts inside. Opening the picture voids the product warranty and is discouraged for safety reasons.
10) Can Electric Art pictures be used in other Countries?
Yes they can - however a different AC wall adaptor may be required. Different countries often have slightly different electric voltages and mechanical (plug) standards which the AC wall adaptor must be designed to match. The U.S., Canada and Mexico, for instance, generally operate at 120v and use the same style wall plug combination. Most Countries In Europe use a different voltage and wall plug scheme. England however uses its own special format which is different from the rest of Europe. Australia and Japan also have their own individual formats. In summary, Electric Art pictures will work anywhere - the customer must just have the right AC wall adaptor. Please contact us for further details.
11) Can I order an Electric Art picture and have it shipped to a third person?
Yes you can ship an Electric Art picture to Friends or Family. Just specify the recipient and destination address when you check out.
12) How can I have an Electric Art picture shipped to a location outside the.......United.States?
We can ship to some Countries outside the United States using the Postal Service. Please contact us in advance before ordering for rates to your destination.
13) Troubleshooting Tips; When pictures don't light up properly the following information will be useful:
Try these suggestions when your picture does not light up at all (NO LIGHTS WHATSOEVER):
A) Generally, the cause is because the picture is not getting power for some reason. Check to make sure the adaptor is plugged into a wall socket that is a working 110v electrical outlet - and also that the adaptor is firmly plugged in to the jack on the back of the picture. If the adaptor has a built in Dimmer control, make sure the slide switch is not in the OFF position or one of the low power positions.
B) Make sure the push button switch located on the bottom of the frame is pushed in (ON position).
C) Verify that you are using the right adaptor. The larger adaptor for Neon Pictures (see label) should not be used with any other kind of picture. The plug on this adaptor has a slightly larger internal diameter and does not make a solid connection when plugged into any picture that does not have neon.
D) It is possible that the adaptor is not working (i.e. bad adaptor) - another cause for the picture not receiving power. If possible, check the picture with an adaptor that is known to be working and plugged into an outlet that is known to be active.
E) If none of these remedies are successful then the picture may have an internal problem that requires factory repair. Contact Electric Art for further instructions.
Try these suggestion when the picture does light up - but some lights do not come on:
When some of the screw-in light bulbs do not work this is often because they are not screwed in all the way. Sometimes a light bulb will not screw in perfectly straight and therefore not make contact with the bottom of the socket. When this happens unscrew the bulb 1-2 turns and screw the bulb back in. To better grip the bulb use a damp napkin or paper towel between the thumb and index finger. This will allow you to grip the bulb much more tightly and turn the lamp firmly into or out of the socket. Another suggestion is to try switching bulbs with another socket. This will help verify whether or not the problem is merely a bad bulb. If problems with the miniature screw-in bulbs continue or if some of the multi-colored L.E.D. lights are not working then this may a sign of an internal problem with the picture that will most likely require a return to the factory for repair. Contact Electric Art for further instructions.